Photo Week – Frequently Asked Questions
How does my child participate in Photo Week?
Please collect an order form from your centre office, complete it before Photo Week and return it to the centre.
Do I need one form per child?
Yes, please complete one form per child. If you have more than one child, staple the forms together.
If you are ordering a sibling package only, one form is sufficient.
How will I know when my child is being photographed?
You will receive an automated SMS the week prior to Photo Week advising your child’s allocated photo day.
Can I order a sibling photo?
Yes, sibling photographs are available, for sibings that attend the service.
Can we order a friend or cousin photo?
Yes, however we require written consent from all families involved.
Do I get to view the photos before payment?
All orders are prepaid, similar to school photography.
However, payment is only processed if everything goes well on the day. If your child is upset or we are unable to capture suitable images, we will contact you first and your card will not be charged until you have viewed the gallery.
Families who place an order will receive a private online gallery where you can choose the images for your package.
When will I receive my online gallery?
Galleries are typically emailed 1–2 weeks after Photo Week.
Can I order extra items?
Yes. Your gallery includes access to our online store where additional products and upgrades can be purchased.
What packages do you offer?
We offer a range of packages and individual items to suit different budgets, starting from $10.
Do you offer refunds?
Yes. We offer full refunds for peace of mind if you are not happy with the images.
Can I change the packs listed on the form?
Unfortunately not. Our packages are pre-designed to provide the best value for families.
Can I purchase all digital files?
Yes. Once you receive your gallery, you will have the option to purchase the full digital collection as an add-on.
Are the digital files high resolution?
Yes. All files are high resolution and suitable for large, high-quality printing, including canvases.
What if my child is unwell on photo day?
If your child is absent, we can arrange another date if we are still scheduled to be at the centre.
My child is sick but I only want to bring them for photos. Is that okay?
We can accommodate this with a doctor’s clearance.
What if I don’t have a clearance?
Without medical clearance, we are unable to photograph your child.
Do you offer retouching if my child has a scratch or bruise?
Yes, retouching is available for an additional fee per image.
Can my order be posted instead of sent to the centre?
Yes. Please email our office to arrange postage. A delivery fee will apply.
I can’t find my question here.
We’re happy to help 🙂
Please contact us at 1405photographics@gmail.com